Maple Tree Inn Hotel Policies & Disclosures
Modify and Cancel Information
To view, change or cancel your reservation, please visit mapletreeinn.com. Any modification to a reservation is subject to the hotel’s availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees. If you require further assistance, please contact Maple Tree Inn at (800) 423-0243 if you are calling from the United States or Canada. Otherwise, you may call using our direct line 408-720-9700. Please note we also accept changes and cancellations of reservations via email.
For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time the day following arrival. For reservations not guaranteed with a form of payment at time of booking, rooms are held until set cancellation time per the rules of the reservation. In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and hotel is unable to hold rooms consistent with this room hold policy, hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel.
All guest rooms are 100% non-smoking. The hotel has designated smoking areas outside of hotel. A $200USD cleaning fee will be charged to any guest who violates the smoking policy.
Maple Tree Inn is a dog-friendly hotel. Dogs 45 lbs. and under are accepted with a $20 daily fee per dog. No more than 2 dogs per guest room please. Damages to Maple Tree Inn property will incur additional charges.
Shipments / Package Policy
Maple Tree Inn is happy to receive packages for guests with reservations if under 100lbs and 20x20x20 4.6 CU.FT with advance notification. We will accept up to 3 packages per guest room. Packages will be accepted up to two weeks prior to guest arrival. The hotel will hold your package(s) up to one week after departure. Food and other perishable items will not be accepted. Please note that packages in excess of the aforementioned weight/dimensions or if storage exceeds the above stipulations, additional charges will apply. Please contact the front desk for further information. The hotel cannot be held liable for damages to contents. The hotel reserves the right to decline package acceptance if not notified prior to shipping. The hotel will only accept packages for guests that have incoming or current reservations with a valid confirmation number.
Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.
Maple Tree Inn has an early departure fee of $50. When you check-in, you will be asked to confirm your departure date. After reconfirming your departure date, if you decide to leave earlier, you may be charged the early departure fee. Please contact the hotel if you have any questions.