In the customer service industry our goal is always to have a mutually beneficial outcome when working with our clients. Getting up in the morning, we put on our Pearls and Charm and at the end of the day, our reward is in knowing that the job was well done!
Unfortunately it is not always that easy. We can bump into situations, that quickly spin out of our control and for no apparent fault of our own, we find ourselves faced with a guest service nightmare.
The oyster creates it’s pearl, which we hold dear, because of a small irritant in it’s shell. To protect itself from harm it begins to coat it over and over again, creating something very beautiful.
Difficult situations, and conversations are often avoided at all costs; but can these become the pearls of our experience? Can we reflect back on a seemingly unraveled situation and see the gift it has brought us? A new insight or a deeper understanding of others and ourselves that helps us in future interactions.